CISI Professional Practice Exam 2025 – Complete Prep Guide

Key performance indicators (KPIs) are essential metrics used by businesses to assess their performance relative to their strategic objectives. In the context of stockbroking, KPIs specifically measure how effectively a brokerage firm is reaching its business goals, such as client acquisition, trade execution quality, revenue growth, and customer satisfaction. By focusing on these indicators, firms can identify areas for improvement, allocate resources more effectively, and align their operations with their long-term strategy.

For instance, KPIs might track metrics such as the number of trades executed, client retention rates, or the average time taken to execute a trade. This performance measurement is crucial in the highly competitive environment of financial services, where staying efficient and client-focused can significantly impact a firm’s success. Therefore, the accuracy and relevance of these KPIs directly correlate to the firm's ability to meet its objectives and drive growth.